How to Use Ads

On major campaign days, ads typically have better sales conversion and ads exposure. To help you maximise your sales, Shopee will be offering ad credit packages at a discounted price, which is available only on major campaign days. Do stay tuned for this exclusive package and look out for your Push Notification for the roll-out date! 

Kindly refer below to understand more about our Ads Credit Top Up Packages.

Enjoy exclusive discounts when you purchase the Shopee Ads Credit Top Up Packages. All top up packages have different validity periods, and the ads credit must be fully utilised before the expiration date.

Example: You can top up RM5,300 worth of ads credit by paying only RM4,505 for the Ads Credit Top Up Package. The expiration date of the ads credit is stated in the package description.

*screenshot provided is a sample screenshot

Important Notes:

1. The Shopee ads credit purchased through the Shopee Ads Credit Package has an expiration date that varies according to the package selected.
2. Expired ads credit is not refundable.
3. The ads credit purchased will be credited to your account within 30 minutes after payment is confirmed.
4. The terms and conditions for this ads credit package are listed in the Shopee Advertising Terms and Conditions section 19.

How to utilise your Shopee Ads Credit with an expiration date?

When you advertise on Shopee, you are not required to manually select and utilise the ads credit with an expiration date. To make it easy for you, Shopee Ads system will automatically deduct the ads credit in the following order:

i. Ads credit that has an expiration date (from earliest to latest).

ii. Ads credit bonus that has no expiration date.

iii. Ads credit that has no expiration date.

How to check your ads credit expiration date?

1. Via Seller Centre

Seller Center > Marketing Centre > Shopee Ads > Transaction Details > Set the desired time period > Top Up > Check the expiration date on the purchase of Ads Credit

1. Via Shopee App

Go to the “Me” tab in your homepage > My Shop > Shopee Ads > Transactions > Set the desired time period

Is there a deadline to complete payment for ads credit top up?

Payment must be made within 24 hours of the purchase. Any payment after 24 hours will lead to an unsuccessful purchase of the top up package.

Scenario 1 

1. If you pay through an online payment method after 24 hours of the purchase, the payment made will be refunded automatically to your Shopee Wallet.

Scenario 2 

1. If you use an offline payment method, any payment after 24 hours will not be accepted and your purchase will be cancelled automatically.

Once again, should you have further inquiries, please feel free to reach out to us via customer service!